Grace Ashiru
Bolt has revealed that it removed more than 5,000 drivers from its platform in 2023 as part of a significant database cleanup effort. This initiative is set to continue this year, with the company implementing a driver score system to maintain quality standards.
The driver score evaluates performance by monitoring how frequently drivers accept ride requests, successfully complete trips, and respond to passenger feedback. Essentially, it rates drivers based on their performance over their last 100 trips.
Lola Masha, Bolt’s Regional Manager for North and West Africa, highlighted that the scoring system is designed to uphold quality standards. However, not everyone is on board with the initiative. The Amalgamated Union of App-based Transporters of Nigeria (AUTON) has raised concerns about the potential downsides. According to Lagos council chairman, Comrade Jaiyesimi Azeez, the system imposes psychological stress on drivers, which could negatively affect their performance.
On a positive note, Bolt has pledged €100 million (approximately $107 million) to enhance safety measures for both drivers and riders in Nigeria. This significant investment will fund new safety features, accident prevention strategies, improved customer support, and public safety awareness campaigns.
Among the upcoming features are a four-digit trip pickup code and a trip counter, both aimed at making rides more secure and dependable for all users.
