Gartner Reveals Top 10 GovTech Trends for 2019 - 2020

TechInAfrica – The IT research company, Gartner, has revealed the top 10 government technology trends for 2019-2020 with great potential to transform public services. According to the research company, these trends should be included in strategic planning especially by government CIOs for the next 12 to 18 months.

Rick Howard, Research Vice President at Gartner said, “Now more than ever, technology priorities must be established in the context of business trends such as digital equity, ethics, and privacy, widening generational chasms and the need for institutional agility.”

Howard continued, “Any government service delivered at scale is underpinned by a host of technologies. If the success of these business projects is compromised by poor implementation of technology, then the political objectives are compromised, too.”

Here are the top 10 govtech trends for 2019 – 2020 CIOs should adopt as cited from techsmart.co.za:

Adaptive Security – Adaptive Security has an approach that treats risk, trust, and security as an adaptive and continuous process that mitigates cyber threats that always evolving.
Agile by Design – An approach consists of a set of principles and practices to develop more agile systems and solutions that bring impacts to the existing and target states of business, information, and technical architecture.
Analytics Everywhere – It includes analytics at all stages of business service delivery and activity. It promotes autonomous processes that help people to make better decisions in real-time.
Anything-as-a-Services (XaaS) – It includes the full range of IT services delivered in the cloud on a subscription basis. It offers an alternative to legacy infrastructure modernization, promotes scalability, as well as reduce times in delivering digital government services to citizens.
Augmented Intelligence – Augmented Intelligence is a human-centered collaboration model of people and AI that works together to improve cognitive performance.
Citizen Digital Identity – the tech trend that is crucial for inclusion and access to government services. It has the ability to prove an individual’s identity via government digital channels that are available for citizens.
Digital-Empowered Workforce – It’s linked to employee satisfaction, engagement, and retention. It includes training, technology, and autonomy in order to work on digital transformation initiatives.
Digital Product Management – DPM includes developing, delivering, monitoring, refining, and retiring products or offerings for either business users or citizens.
Multichannel Citizen Engagement – It enables governments to engage with citizens via preferred channels, either in person, by phone, or mobile device through chatbots, smart speakers, or augmented reality.
Shared Service 2.0 – It drives IT efficiencies in government organizations through the sharing of services by delivering high-value business capabilities that include enterprise-wide security, platform and business analytics, as well as identity management.