Rinchi
TechInAfrica – HomeChoice, a Retail and Financial Service products provider, in partnership with Oracle, announced yesterday that it has launched a new e-commerce platform. The new e-commerce platform is called Oracle Cloud Commerce (OCC) powered by Oracle. It is a cloud-based software-as-a-service (SaaS) platform.
According to HomeChoice, their customers are more than 900,000 and mainly dominated by females. Furthermore, around 86% of the customers are registered for digital access in the Financial Services business while over 26% of retail transactions are done via either mobile devices or over the web.
Dirk Oberholster, Head of Technology at HomeChoice, said: “We are exceptionally proud to be the first to go live with the technology solution in Africa. The implementation of OCC is part of our journey to take advantage of best of breed cloud solutions, drive our business growth plans and support the changing needs of our customers who are becoming more digital. We are committed to [providing] an easy and seamless shopping experience for all our customers, not only for purchases but also account management.
“HomeChoice’s unique customer proposition of bundling products for purchase on credit resulted in challenging implementation requirements and Oracle provided ongoing support with enhancements to the product to suit these distinctive needs,” he added.
HomeChoice stated that the new web-based platform will make it easier for customers to browse HomeChoice’s digital catalog while at the same time it also helps to efficiently manage their accounts. This efficiency includes updating contact information and requesting settlement letters.
“Working in conjunction with our customer analytics team, we’ve identified customers to be included in an early phase rollout to solicit feedback. We’re now fully live and will use this platform to bring exciting innovation to our customers,” Oberholster concluded.
Source: itnewsafrica.com
