Grace Ashiru
Alepo is excited to introduce Lümbot, an advanced AI-powered virtual agent designed for SaskTel’s innovative all-digital mobile brand. Lümbot offers a cutting-edge, all-digital customer support experience and resides on Lüm Mobile’s website.
Unlike traditional chatbots with predetermined rules, Alepo’s AI Virtual Agent uses Generative AI and the Large Language Model (LLM) to engage in human-like customer service sessions, demonstrating a high task completion rate and reducing escalations to human agents since its soft launch last year.
Lümbot dynamically adapts to conversations, understanding context and continuously learning to improve proficiency in human-like language. It excels at maintaining context and can intelligently adapt personas in real-time based on session context, offering a personalized experience for each user.
SaskTel President and CEO Charlene Gavel commented, “With the introduction of Lümbot, we are taking a significant leap forward in our digital journey, leveraging generative AI and LLM technology to enable a holistic, end-to-end digital customer service experience.”
Alepo CEO Sunil Diaz stated, “Alepo is proud to partner with Lüm Mobile in delivering an AI-driven solution that enhances its digital brand and boosts subscriber growth rates while effectively managing customer acquisition costs.”
Despite slower-than-expected adoption of Generative AI in digital customer service, Alepo has mitigated the inherent risk of inaccuracy with Large Language Models by reducing error rates to below human agent levels and increasing task completion rates through automated IT system integration.
Lümbot seamlessly switches between Customer Service and Sales personas, effectively addressing customer problems, answering queries, selling upgrades, and providing relevant information while ensuring an accurate, enjoyable, and frustration-free chat experience.
Diaz concluded, “Alepo is revolutionizing Digital Customer Engagement. The days of rigid chatbots and frustrating IVRs are over.”
