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Egyptian Software-as-a-Service startup Qme has raised $3 million in seed funding, with deep-tech firm AHOY leading the investment round.
This investment will go towards enhancing Qme’s AI-driven solutions, which are designed to modernise appointment booking systems and reduce inefficiencies in various sectors
This partnership aims to speed up the implementation of Qme’s AI-powered solutions in the intricate markets of the Gulf Cooperation Council (GCC) and Africa.
Qme’s platform addresses a critical issue prevalent in the Middle East and North Africa (MENA) region, where inefficient queuing systems and outdated appointment booking methods lead to significant time losses.
Individuals reportedly spend an average of six months of their lives waiting in lines. Additionally, a staggering 92% of appointments are booked via phone, resulting in a 31% no-show rate, further exacerbating operational inefficiencies.
Since its commercial launch in 2023, the company has served over 100,000 customers across healthcare, banking, and government sectors, successfully reducing average waiting times from 116 minutes to just 14 minutes.
Moreover, Qme claims it has decreased phone booking no-show rates to below 1% and transitioned paper-based queuing systems to digital alternatives, conserving an estimated 50,000 square meters of paper.
In alignment with this investment, Qme is participating in AHOY’s Startup Builder Initiative, a program designed to empower 10,000 entrepreneurs and support 30,000 software developers across the MENA region by 2030.
This initiative aims to drive innovation in critical infrastructure sectors, including transportation, aviation, and smart city development.
The partnership with AHOY, a company renowned for its advanced solutions in logistics, aviation, and traffic management, provides Qme with access to cutting-edge technology and extensive market expertise.
Maged Negm, CEO and Co-Founder of Qme, stated that this investment strengthens Qme’s ability to optimise movement in dynamic, real-world scenarios while transforming customer experiences. He highlighted AHOY’s operational excellence and robust tech stack as invaluable assets for scaling in vibrant markets.
The infusion of capital will enable Qme to enhance its technology stack, expand operational reach, and establish deeper partnerships.
By refining its AI-driven customer experience solutions, Qme aims to redefine how businesses and governments interact with customers, paving the way for a future where inefficiencies are minimised, and service delivery is optimised.In summary, AHOY’s investment not only accelerates Qme’s growth but also signifies a collaborative effort to revolutionise customer experience management in Africa through innovative, AI-powered solutions.
