Denis Opudo
Travelers have sometimes failed to get important information to their destinations on time. A good number of the travelers got affected due to the lack of crucial information. At times one fails to book a restaurant at the right time. There is high speed in the evolution of mobile and smartphone technology.
Many travelers realize the importance of using various consumer apps to book flights and hotels rather than their TMC. The most affected groups are travelers who are out for businesses missions. Also, in case they are working within a short period. However, Sam is coming in to sort out the mess in the traveling sector.
Sam is a chatbox developed by FCM Travel Solutions. The app was developed in line with the corporate’s travel guidelines. The technology mixes artificial intelligence with the FCM consultant’s knowledge. This helps in giving crucial information to business travelers. Additionally, the delivery of the information takes place through a traveler’s mobile devices.
The platform will start operating after June 2018. Sam will provide travelers with any needed information. It will do that by allowing the travelers to interact with their destination. The app can also answer questions, carry out actions and give recommendations.
The app helps travelers to arrange well for their journey. Moreover, it assists travelers before, during and after the journey. The only way to get the best information from Sam is by engaging it most of the time. It will offer you any information on the flight, security, hotels, to the local weather. Smartphone usage is moving more to the messaging approach. Many people prefer to communicate through an app rather than making a voice call. In fact, it is predicted that communication will be via text or voice calls by 2020.
Besides, all the information required by the traveler is centrally located within Sam app. That makes it easier for one to retrieve the message at any required time. Therefore, it will enable users to take steps that are in line with the policy which will help to support the duty of care. Moreover, it will ensure that there is improved compliance. Lastly, it will control the cost of conversation.
